“Key with specific ID was not found”

This message appears when the computer on which the update is being applied does not have the previous license activated.

Make sure that you are updating the license on the computer that has the license activated. For further information, see the FAQ How can I know on which computer of my company is the purchased software license activated, which version and how many simultaneous uses it has?

If you have any questions, send this information to your system administrator or IT staff.

If the error persists, send an email to atencion.cliente@ibv.org specifying your company name, the error message shown, and attaching a screenshot of what the computers shows when entering the following link in the browser: http://localhost:1947/_int_/features.html