“An error occurred when updating the license: Error writing v2c – UpdateTooOld”
This message appears in the following situations::
- You have not realized that the update has been already applied and you are trying to apply it for a second time. You can check it by entering this link in the web browser: http://localhost:1947/_int_/features.html --> if you are updating a commercial license to, for instance, Ergo/IBV v15, a record line with value 15 should appear in the “Features” column on this screen. For further information, see the FAQ How can I know on which computer of my company is the purchased software license activated, which version and how many simultaneous uses it has?
- The update of the license previous to the one you are trying to apply has not been applied yet. In this case, send atencion.cliente@ibv.org a .c2v file generated from this computer, from the Ergo/IBV Menu -> Utilities -> License --> “Activate Manual License” tab or using the “LicenseActivation” utility, reporting the error and attaching a screenshot of what is shown on the screen when entering the following link on the browser: http://localhost:1947/_int_/features.html, in order to start a formatting and license activation process by exchanging files.
If you have any questions, send this information to your system administrator or IT staff.